Refund Policy

At Sootherra, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

30-Day Money-Back Guarantee

You have 30 days from the date you receive your item to request a return or refund.

Eligibility for a Refund

To be eligible, your item must:

  • Be in the same condition as when you received it

  • Include all original packaging, accessories, and manuals

  • Have proof of purchase (receipt or order confirmation)

Non-refundable items:

  • Items marked as “Final Sale”

  • Items with significant damage caused by misuse

How to Request a Refund

  1. Email our support team at support@sootherra.com with your order number and reason for return.

  2. We will provide you with a return authorization and instructions.

  3. Ship the item back to us within 7 days of receiving return approval.

Refund Processing

  • Once we receive and inspect your returned item, we will notify you of the refund approval or rejection.

  • If approved, your refund will be processed within 5–7 business days to your original payment method.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

Exchanges

If you received a defective or damaged item, we’re happy to replace it. Contact us within 7 days of delivery for an exchange.